Last updated: October 16, 2026
Who We Are
Prime Pump & Plumbing (“we”, “us”) is a plumbing company based in Knightdale, North Carolina. This policy explains what information we collect through this website, how we use it, and the choices you have.
Information We Collect
- Messages: when you use our contact form, your name, email address, phone number and message. The message also includes the page you sent it from, how you arrived at our site (the first page you visited, the website that linked to us, if any, and the pages you viewed), your IP address and approximate location, and your browser type, so we can follow up and see how people find us. To keep out spam, the form also checks your IP address with Cloudflare Turnstile, and checks your IP address and a scrambled (hashed) copy of your email address against the Stop Forum Spam database.
- Estimate requests: when you request a free estimate, the details you enter in the request form, which is provided by Jobber: your name, contact details, the service address and a description of the job.
- Technical information: basic information websites receive automatically, such as your browser type and the pages you visit, collected through Google Analytics.
How We Use It
- To answer your questions and messages.
- To schedule visits, prepare estimates and provide our services.
- To keep the records we need to run the business and meet legal requirements.
- To understand how the website is used and improve it.
Who We Share It With
We don’t sell your personal information. We share it only with the services below, each for the purpose listed, and when the law requires it.
- Cloudflare: hosts this website and protects it from attacks. Cloudflare Turnstile checks that contact form messages come from a person, not a bot.
- Postmark: delivers contact form messages to our inbox.
- Stop Forum Spam: checks contact form messages against a database of known spammers, using your IP address and a scrambled (hashed) copy of your email address.
- Jobber: provides the free estimate request form and the software we use for scheduling and estimates.
- Google Analytics: counts visits and shows which pages and buttons people use.
Cookies and Analytics
We use Google Analytics to count visits and see which pages and buttons people use, such as calls and estimate requests. It sets cookies and receives basic information about your device and visit; Google’s own privacy policy covers how it handles that. You can block these cookies in your browser settings.
The estimate request form is provided by Jobber, which may set its own cookies when that page loads.
While you browse, this website also remembers in your browser, for that visit only, the first page you opened, the website that sent you here and the pages you viewed. It stays on your device and is cleared when you close the tab. It is sent to us only if you send a message through the contact form.
Links to Other Sites
Our website links to Google, Facebook and LinkedIn. Those sites have their own privacy policies, and we aren’t responsible for how they handle your information.
How Long We Keep It
We keep your information for as long as we need it for the purposes above, or as the law requires.
Your Choices
You can ask us what information we hold about you, and ask us to correct or delete it. Contact us using the details below.
Children’s Privacy
This website isn’t meant for children under 13, and we don’t knowingly collect their information.
Changes to This Policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact Us
Questions about this policy? Call (252) 376-5322 or send us a message.
Prime Pump & Plumbing, 7210 Knightdale Blvd, Knightdale, NC 27545